Privacy Policy

1. Introduction

GR Projects (“Company”, “we”, “us”, or “our”), the developer of GR Elite Villas, is committed to protecting and respecting the privacy of all individuals who visit our website https://grprojects.co.in/, use our services, interact with our advertisements, or communicate with us in any manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data and sensitive personal data or information in accordance with applicable Indian laws, including:

By accessing our website, submitting your information through any form (online or offline), or engaging with our Facebook/Meta advertisements or any other digital campaigns, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

2. Definitions

• “Personal Data” means any data about an individual who is identifiable by or in relation to such data, including name, email address, phone number, and any other information as defined under the DPDP Act, 2023.
• “Sensitive Personal Data or Information” (SPDI) includes financial information such as bank account details, payment instrument details, and any information as defined under the SPDI Rules, 2011.
• “Data Principal” means the individual whose personal data is being collected and processed (i.e., you, the user/visitor/customer).
• “Data Fiduciary” means GR Projects, who determines the purpose and means of processing personal data.
• “Processing” includes collection, recording, storage, retrieval, use, disclosure, sharing, or destruction of personal data.

3. Information We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide Directly

3.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent, click patterns, referral source
• Cookies & Tracking Technologies: Session cookies, analytics cookies (Google Analytics), and advertising cookies (Meta Pixel/Facebook Pixel)
• Location Data: Approximate geographic location based on IP address

3.3 Information from Third Parties

• Facebook/Meta Lead Ads: When you submit a lead form via our Facebook advertisements, we receive your name, email, and phone number as provided by you through Meta’s platform.
• Real Estate Portals: If you enquire through third-party property listing platforms.
• Channel Partners & Referrals: Name and contact details shared by authorised channel partners.

4. Purpose of Data Collection & Processing

We collect and process your personal data for the following lawful purposes:

1. Property Enquiry Management: To respond to your enquiries about GR Elite Villas, schedule site visits, and share project-related information.
2. Marketing & Communication: To send brochures, investment reports, price updates, project milestones, promotional offers, and newsletters (with your consent).
3. Advertising & Remarketing: To serve relevant advertisements on Facebook/Meta, Google, and other digital platforms using cookies and pixel tracking.
4. Transaction Processing: To facilitate booking, payment processing, agreements, and property registration.
5. Legal & Regulatory Compliance: To comply with RERA regulations, property registration laws, income tax laws, anti-money laundering laws, and any applicable statutory requirements.
6. Customer Support: To address complaints, grievances, and post-sale service requests.
7. Analytics & Improvement: To understand user behaviour, improve our website, services, and advertising effectiveness.
8. Legitimate Business Interests: To protect our rights, prevent fraud, and ensure the security of our platform and transactions.

5. Lawful Basis for Processing

Under the Digital Personal Data Protection Act, 2023, we process your personal data based on the following lawful grounds:

• Consent: Where you have given clear and explicit consent for data processing (e.g., submitting an enquiry form, opting into marketing communications).
• Contractual Necessity: Where processing is necessary for the performance of a contract (e.g., property sale agreement).
• Legal Obligation: Where processing is required to comply with Indian laws and regulations (e.g., RERA, Income Tax Act, Registration Act).
• Legitimate Uses: As permitted under Section 7 of the DPDP Act, 2023, for certain legitimate uses as prescribed.

6. Cookies & Tracking Technologies

Our website and advertising campaigns use the following tracking technologies:

You can manage or disable cookies through your browser settings. However, disabling cookies may affect website functionality. For Facebook ad-related tracking, you may adjust your preferences in your Facebook Ad Settings.

7. Data Sharing & Disclosure

We do not sell your personal data to any third party. However, we may share your data with the following categories of recipients for legitimate purposes:

• Authorised Channel Partners & Brokers: To facilitate property sales and site visits (only with your prior consent).
• Financial Institutions & Banks: For home loan processing and EMI facilitation, upon your request.
• Legal & Regulatory Authorities: When required by law, including RERA authorities, income tax authorities, sub-registrar offices, and law enforcement agencies.
• Technology & Service Providers: Including website hosting, CRM platforms, email marketing services, and analytics providers, bound by strict data processing agreements.
• Meta/Facebook & Google: Hashed and anonymised data for advertising optimisation and audience targeting.
• Professional Advisors: Lawyers, auditors, and consultants, as necessary for legal and business purposes.

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal data.

8. Data Storage & Security

We implement reasonable security practices and procedures as mandated under the IT Act, 2000 and the SPDI Rules, 2011, including:

• Encryption of sensitive personal data during transmission (SSL/TLS)
• Access controls limiting data access to authorised personnel only
• Secure storage on protected servers within India
• Regular security audits and vulnerability assessments
• Password-protected systems and firewalls
• Employee training on data protection and confidentiality obligations

While we take all reasonable measures to protect your data, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

After the retention period, your data will be securely deleted or anonymised in accordance with applicable laws.

10. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

1. Right to Access: You have the right to obtain confirmation of whether your personal data is being processed and to access such data.
2. Right to Correction: You have the right to request correction of inaccurate or incomplete personal data.
3. Right to Erasure: You have the right to request deletion of your personal data, subject to legal and contractual obligations.
4. Right to Withdraw Consent: You may withdraw your consent at any time. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to withdrawal.
5. Right to Grievance Redressal: You have the right to file a complaint with our Grievance Officer or with the Data Protection Board of India.
6. Right to Nominate: You have the right to nominate another individual to exercise your rights in case of your death or incapacity.

To exercise any of these rights, please contact our Grievance Officer using the details provided in Section 14 below.

11. Third-Party Links & Platforms

Our website and advertisements may contain links to third-party websites, including but not limited to Facebook, Instagram, YouTube, Google Maps, and real estate portals. We are not responsible for the privacy practices of these third-party platforms. We encourage you to read their respective privacy policies before sharing any personal data.

12. Children’s Privacy

Our services are not directed at individuals under the age of 18 years. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such data in compliance with the DPDP Act, 2023.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically. Continued use of our website or services after any modification constitutes your acceptance of the updated Privacy Policy.

14. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and the DPDP Act, 2023, we have appointed a Grievance Officer to address your concerns regarding data privacy:

15. Consent

By using our website, submitting any form (including Facebook Lead Forms), contacting us via phone, email, or WhatsApp, or engaging with our digital advertisements, you hereby consent to the collection, processing, storage, and use of your personal data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us at info@grprojects.co.in. Please note that withdrawal of consent may limit our ability to provide you with certain services or information.

16. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

17. Disclaimer

The information provided on our website and through our marketing materials, including investment projections and property appreciation estimates, is for informational purposes only and does not constitute financial advice, investment advice, or a guaranteed return on investment. Property values are subject to market conditions and various external factors. Prospective buyers are advised to conduct their own due diligence and seek independent professional advice before making any investment decision.